Shipping and Exhanges
Shipping
All orders are processed and shipped within 48 business hours of being placed.
We offer store pickup on all items purchased online. Please choose this option at checkout if you plan to pickup in-store and we will send you and email when your order is ready for pickup!
We offer free shipping for all items over $100. Orders that do not meet the minimum will be charged $7.95 and shipped via USPS.
Please contact us if you need faster shipping methods and we will work to accommodate your requests! Call 229-616-4207 or email us at theruffledstork@gmail.com.
All orders that include presale/pre-order items will be shipped when the items arrive, which will be a delay. If you need your in-stock items ASAP, please place separate orders in order to receive your items in ample time.
Lost/Stolen Packages
The Ruffled Stork is not responsible for any lost or stolen packages after they have been shipped. Please let us know if you would like to require a signature as soon as your order is placed.
Returns
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Eligible items purchased at The Ruffled Stork are only able to be returned for store credit or exchange for another item. We do not offer refunds.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at theruffledstork@gmail.com. Please note that returns will need to be sent to the following address: 122 S Main St Moultrie, GA 31768
The buyer is responsible for all return costs. Please reach out to us before initiating a return to be sure it will be able to be returned. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at theruffledstork@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as monogrammed items, sale items, bows, socks and tights, jewelry, gift cards, presale items, and seasonal items. These items are FINAL SALE at time of purchase. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.